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RA Healing Centre is the Trusted Integrated Rehabilitation & Hydrotherapy Facility in Singapore. We ask that you take some time to go through the following Terms & Conditions.

1. Products & Services

(i) Full payment must be made at the point of purchase of any services, products or part thereof.

(ii) Rehabilitation Packages are valid for a period of ONE YEAR from the date of purchase. No refunds or store credits will be given upon the expiry of the packages.

(iii) Rehabilitation packages, products sold, services rendered or part thereof are non- refundable, non-exchangeable, non-transferable and is not redeemable for cash. Any item not utilized shall be forfeited.

(iv) RA Healing Centre is the Authorised Dealer of several pet products. Warranty coverage if any may be provided by the original equipment manufacturer – clients will have to contact the appropriate original equipment manufacturer.

(v) You must book your pet’s appointment in advance – the available slots will be subjected to availability.

(vi) Cancellations or postponement of appointment(s) must be made at least 24 HOURS in advance, failing which the session will be considered utilized.

(vii) In the unfortunate event of your pet(s) passing on, the remaining portion of your package may be transferred to another pet under the same ownership that requires rehabilitation. The owner must send in the pet designated to take over the remaining package for a Pre-Rehabilitation Assessment (chargeable).

(viii) The Management of RA Healing Centre reserves the right to amending any of the prices, its terms & conditions or part thereof without prior notice at our sole discretion.

2. Reservation of Rights

By visiting any of our website, social media, platforms, premises (online & offline) or through any forms of contact, conversations, interactions or part thereof, you understand and agree that:

(i) RA Healing Centre Pte Ltd reserves all our rights (but is not limited to) against any persons, groups or entities who (but is not limited to) violate our intellectual property rights and against malicious or unauthorised usage of our website/ platforms or information herein or during any visits to our premises, events, encounters or through engagements / conversations or part thereof with our staff with the intent to violate our copyrights or with the intent to violate and / or damage our reputation, seek unauthorised information or any intentions with bad faith, intent or part thereof.

(ii) Cookies are / may be used on our website, social media, platforms or part thereof & your device information or part thereof will be tracked. Refer to point 3 ‘Privacy Policy’.

RA Healing Centre Pte Ltd (Company Registration: 201606729H) expressively reserve all our legal rights – All Rights Reserved.

3. Privacy Policy

  • This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.holisticpetcentre.com (the “Site”).

    PERSONAL INFORMATION WE COLLECT 
    When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

    We collect Device Information using the following technologies: 
    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
    – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
    – “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 
    – Any other technology available at the point of visiting this website.

    Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, paypal information, apple pay, google pay or any other payment providers), email address, and phone number. We refer to this information as “Order Information”.

    When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

    HOW DO WE USE YOUR PERSONAL INFORMATION? 
    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
    – Communicate with you; 
    – Screen our orders for potential risk or fraud; and 
    – When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

    SHARING YOUR PERSONAL INFORMATION 
    We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store – you can read more about how WooCommerce uses your Personal Information here: https://automattic.com/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    BEHAVIOURAL ADVERTISING 
    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by using the links below: 
    – Facebook: https://www.facebook.com/settings/?tab=ads 
    – Google: https://www.google.com/settings/ads/anonymous 
    – Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

    DO NOT TRACK 
    Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

    YOUR RIGHTS 
    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

    Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

    DATA RETENTION 
    When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

    CHANGES 
    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    CONTACT US 
    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at animals@holisticpetcentre.com using the details provided below:

    RA Healing Centre Pte Ltd
    [Re: Data Protection Officer] 
    animals@holisticpetcentre.com

 

By continuing, you unreservedly agree to the above.

4. Company Information

Information
Name of CompanyRA Healing Centre Pte Ltd
Business Registration201606729H
BankUnited Overseas Bank (UOB Great World City)
Account Number381-305-183-2
Swift Code
UOVBSGSG
Chips UID Number7375
Bank Code
034675
Branch Code307
Bank Address
1 Kim Seng Promenade, #01-34,
Great World City,
Singapore 237994
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